What types of apparel and accessories do you offer?
Our store features a curated selection of trendy apparel and accessories that blend comfort with cutting-edge street style. This includes standout pieces such as graphic t-shirts and ripped denim, designed to empower individuals to express their personal style while staying ahead of the latest trends.
How can I determine my size when ordering clothing?
To ensure the best fit, we recommend consulting our size guide available on each product page. This guide provides detailed measurements for each size, allowing you to select the most suitable option based on your body measurements.
What is your return policy for clothing items?
We offer a 7-day return policy for eligible products. Items must be returned in their original packaging, unused, and in resellable condition. Please note that return shipping costs are the responsibility of the customer unless the item is faulty or damaged upon receipt.
How long does shipping take?
For domestic orders, the minimum delivery time is 3 days, while the maximum is 10 days. International orders typically take between 4 to 22 days, depending on the selected courier service. Orders are usually dispatched within 2 business days of payment confirmation.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact our customer service within 120 hours of receipt. We will assist you in arranging a replacement or refund, provided that the damaged product is returned in its original condition along with all packaging materials.
Can I change my delivery address after placing an order?
You can change your delivery address at any time before the order has been dispatched. Please contact our customer service as soon as possible to make the necessary adjustments.
What payment methods do you accept?
We accept various payment methods, including credit and debit cards, as well as digital wallets. All payment options will be presented during the checkout process for your convenience.
Do you offer any warranty on your products?
Yes, we honor valid warranty claims submitted within 90 days of receipt of the items. Customers are required to pre-pay return shipping for warranty claims, but we will reimburse this cost upon successful claim approval.
How can I contact customer support?
For any queries or assistance, you can reach our customer support team via email at admin@groovee.in or by phone at +918607845846. We are here to help you with any questions or concerns you may have.